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Sistem
News
December,
2002 - Telephony Edition
To Our Surprise... A Must Read
By David Levine
In the October issue I wrote an article titled
“Implementation for
Greater Efficiency & Profitability”.
The response was greater than I expected. Some of the
questions and requests were easily dispatched via a
quick phone call, while others involved lengthy calls
and office visits.
As you know Genesistems has always stressed the
non-necessity of maintenance or support agreements.
Essentially… we still feel that way! We all know the
“market” drives and determines most business decisions.
This is the situation Genesistems currently finds itself
in. We have always been a believer in controlling our
growth to the benefit of all of our customers and in
this we have succeeded. However, this success, coupled
with my August article and an influx of new customers
has brought an unexpected result. Several customers,
over the past few months, have opted for Maintenance
and/or Support agreements. This has been for various
reasons, sometimes a matter of comfort or company
policy.
Genesistems has always offered but never stressed this
adoption. We now find ourselves in the sensitive
situation of having to be equitable to all, but as with
all business, respond first to those who have purchased
a Service/Support Agreement. To be clear, our ability to
support what we sell has not decreased. In fact I know
it has improved due to more internal staff training to
stay current with new technology. Like a good
restaurant, we try to serve everyone but when things get
busy customers with reservations get served first. Think
about reserving your place with a modest annual support
contract. We thank you for your understanding.
If you would like to review or reconsider the purchase
and security of a Maintenance and/or Support agreement
please feel free to contact me. Your thoughts and
comments are always appreciated.
Trisys Software
By David
Levine
For those using AltiGen Contact Center Trisys offers
advanced reporting and Call Center Management Tools.
AltiGen certifies two Trisys Reporting Applications,
CallEcho for enhanced call center reporting and
TAPIT-EX for business call accounting and management
reporting…for use with its AltiWare 4.5 system software.
The Trisys application TAPIT-EX™, works with AltiWare
4.5 to enhance business telephone systems management,
including automated fraud reporting and trunk analysis.
For Businesses where Call Center performance is critical
to creating and maintaining market differentiation as
well as a competitive advantage, CallEcho provides the
information and management tools to help companies
monitor and analyze the performance of their call
center, personnel and operations.
CallEcho simplifies call center administration and
management by offering a complete line of management
reports, showing summary and detail data of key
productivity measures for queues, workgroups, and agents
over user-definable periods. Additionally, it provides
call center supervisors a browser-based tool for
managing their agents' activities, including features
detailing when agents log in and out of the system, what
their utilization levels are as well as detailed call
activity.
TAPIT-EX is a call management and accounting software
program that complements the standard Call Detail
Reporting of the AltiGen IP-PBX and is designed to
report on the phone activity of a business including a
full-featured fraud alarm system. TAPIT-EX provides
real-time data collection, along with web reporting to
help businesses control expenses and make immediate
business decisions. In addition to being able to support
IP-based telephony, some advanced features include call
editing, automatic report scheduling, CallerID deluxe
support, compatibility with time/billing packages and
e-mail reporting in text, rich text and HTML file
formats, allowing reports to be published to the web. If
you would like to discuss IP Telephony please contact
me.
New Alti-IP 600 IP Phones
By David
Levine
These new phones are total “plug-and-play” IP telephony
for the small-to-midsize business market. If you
currently use VoIP or are considering VoIP
implementation, these new IP phones not only have
additional features, but the cost is now lower per unit.
So for remote workers or small satellite offices, VoIP
and the Alti-IP 600 phone is a cost effective solution.
Continuing AltiGen's hallmark of making IP Telephony
easy and cost-effective, the Alti-IP 600 IP phone offers
total plug-and-play IP telephony. Simply plug the Alti-IP
600 into the network and it configures itself
automatically. The Alti-IP 600 supports the underlying
principle of AltiGen IP Telephony systems which is to
offer a lower cost of ownership through administrative
cost savings, ease of use, and competitive pricing,
while providing an enhanced telephone feature set not
available elsewhere.
According to research groups such as IDC, Allied
Business Intelligence and the Yankee Group, IP Phone
system installations are increasing, while traditional
phone systems are declining. AltiGen is seeing this
trend toward IP telephony growing rapidly in the SMB
market. IP telephony saves money, improves
communications processes and enables integration with
other applications and corporate databases. If you would
like to discuss IP Telephony please contact me.
Did you find any of these articles useful? Interested in
learning more about our products? Contact David Levine
so we can start working to create your telephone
solution!
Phone: 585-475-9180 x215
Email:
DavidL@genesistems.com
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