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Sistem
News
November, 2001
Welcome Back
From Eric
Muench, President
I would like to welcome you to the
re-incarnation of “Sistem
News”, our customer newsletter.
Although we talk to customers often during the course of
business, many times we forget to mention items of
interest to you. We are targeting this newsletter to all
our customers and will try to supply information on
hardware, software and telephony in each issue. This
first issue is being delivered in printed form. We
invite you to send us an e-mail address and we will use
it to send you electronic copies in the future, saving
time and resources. As with all the information
Genesistems receives from customers this e-mail address
will be held in strict confidence and only be used to
send you information directly from Genesistems. We hope
you enjoy this issue. If you are interested in
electronic delivery of this newsletter, send your e-mail
address to
info@genesistems.com. If
you have any questions or suggestions regarding the
newsletter they can also be sent to that address.
What's New in Telephony
From David
Levine
Genesistems is your authorized dealer for both AltiGen
and BIZFON telephone solutions! Our objective is to keep
our customers informed of new software and hardware
upgrades and additions. Both manufacturers add new
features to their software that can improve your firm’s
sales, customer service, company efficiency,
productivity, and more.
Some of AltiGen’s new features you may want to upgrade
to are:
AltiView – Using Microsoft Outlook, Act or Goldmine all
customer information is displayed via a “screen pop”
when a customer calls. You can also point and click to
dial, call forward, call transfer, conference and more.
Save the cost of installing an additional AltiGen switch
by using VoIP and IP Phones to connect remote workers or
remote small offices. Voice over Internet Protocol
(VoIP) is a way of making FREE phone calls over the
Internet.
AltiWeb – Click a “contact us” button on your website
and have a phone ring in your office. Your customer
speaks with a live agent who can share web pages. Great
for sales, support, and customer service. AltiWeb
integrates with AltiGen Center 4.0 for basic desktop
support of incoming calls for users, agents and
supervisors. Center 4.0 is a Call Center application
that allows for, among many other features, “silent
monitoring” of employees with the ability of supervisors
to break into calls for quality assurance and training
purposes.
Genesistems can upgrade your software with minimal
system downtime. Should you have any questions or issues
you would like to discuss, please contact us. By
gathering the information needed, e.g., what software
release is operating your system; we can make the proper
suggestions to yield the desired results.
We at Genesistems appreciate your continued trust and
support. Our aim is not just the sale…but to build an
ongoing and productive relationship with you, our
customers. We believe in the 3 R’s: “Respect, Response
and Relationship”.
Hardware Hints: Easy Overhead
Paging
From Rick
Rekkerth
If you plan to install overhead paging, AltiGen
recommends the Valcom system. The speaker system uses
low powered DC voltage while providing high output.
Speakers can range from weather tight bull horns to
ceiling speakers with volume control.
Connecting the paging system to the AltiGen System is
either done through the Analog 4x8 Quantum Cards or on a
station (extension) port on the Triton cards. Paging on
the Quantum 4x8 can be done through the built in paging
port to an amplifier (one zone paging only) or via
either a trunk or extension port for one or more zone
paging. You just need to remember that if paging is done
via one of the trunk or extension ports, you will lose
one port for an outside line or one extension for a
phone (depending on method used).
In order to connect the station port to the Valcom page
port you will need a Valcom Station Level Access Unit.
Once the units are installed, paging is handled by
dialing the extension number of the assigned paging
port. |
